The term of return and exchange of goods is carried out within 14 calendar days from the moment of sale, in accordance with the legislation of Ukraine.
Return of shoes that have not been used:
- shoes must be clean;
- must have all components;
- be packed in branded individual boxes;
- applying one's own marking on shoes or on the box is unacceptable;
Shoes are not subject to exchange or free repair:
- worn out;
- with defects formed as a result of operation in conditions that do not correspond to its purpose;
- with mechanical damage (cuts, burns, scratches, etc.);
- deformed as a result of improper wearing, drying, which has lost quality as a result of chemical action, and with other defects caused by the fault of the buyer;
- repaired by the buyer before presentation to the store (except replacement of punches, attachment of metal jambs, gluing of a preventive sole, if such repair did not cause the formation of defects).
Instructions for returning the product
Fill out the return form in the box with the product.
Put the product, the delivery note, the completed return application.
Pack everything listed above and send it to the "Nova Poshta" branch #77, Kyiv, FOP recipient Yefimenko Alyona, tel. +380664640149 (Shipping costs are paid by the Buyer)
Send the invoice number in Viber or Telegram, tel. +380664640149
In the case of an exchange, the delivery of the new product is carried out after receiving the previous product back.
The money for the product is returned within 7 days after its actual receipt.
